Shipping & Returns
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Policies, Terms & Conditions
Our website displays our most popular brands and is listed with up-to-date prices.
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Please be sure to read our Terms and Conditions below.
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You must be 21 years or older to purchase cigars.
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All cigars will be shipped U.S. Priority Mail (5-7 Days)
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You may use our phone number to order: 1-508-717-2948
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We accept Visa, Discover, American Express, and MasterCard.
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No COD orders.
Shipping Charges
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There will be a charge of $8.50 for US Priority Mail delivery. Wilke Pipe Tobacco reserves the right to choose the carrier. This charge excludes Alaska, Hawaii, and Puerto Rico.
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Wilke Tobacco does not ship in the States of Hawaii, Massachusetts, or the State of Washington.
General Terms
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Visa, Mastercard, American Express, and Discover cards are accepted.
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Wilke Pipe Tobacco is not responsible for typographical errors.
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Wilke Pipe Tobacco Reserves the right to limit quantities.
Return Policy
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All merchandise is carefully checked before shipment. If you are not satisfied with the product, you must contact us within three (3) days to receive a return authorization store credit. The return authorization number must be clearly marked on the package being returned to us. Packages returned without our authorization number will be refused.
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Credit will be proportionately given for what is returned. Wilke Pipe Tobacco will not accept returns after ten (10) days.
We encourage you to Call Wilke Pipe Tobacco so you may ask questions about our products, express opinions about our site, or any other feedback.
Also, you may subscribe to our monthly newsletter.
Important:
Credit card policies and Federal laws are in effect for the purchase of age-restricted products. You must be 21 years or older to make any selections on these pages - by selecting any products on this site, you are confirming that you are of legal age to purchase pipes or smoking accessories that we have available. We reserve the right to deny any order we believe has been placed by a minor under the age of 21.
WARNING: Wilke Pipe Tobacco does not sell tobacco-related products to anyone under the age of 21.
Shipping: Wilke Tobacco does not ship in the State of Massachusetts or the State of Washington.
Privacy Policy
We value our customers and their privacy. All personal information is used to ensure the efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party unless we are legally required to do so or you authorize us to do so.
Information Collection & Use:
Our site's ordering form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services.
Security:
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected.
All sales will appear Wilke Pipe Tobacco
If you have any questions about the security of our website, please send an e-mail to wilketobacco@gmail.com.